Often, through no fault of their own, people end up in gas and electricity utility debt. This is where they owe money to their supplier for the energy they have used, and it can happen for a variety of reasons. An extra cold winter might mean your heating is on longer, unsuitable payment methods can make it hard to budget correctly, or rising energy prices can become unaffordable.
Our advisors can help in a variety of ways
- We can help you understand and manage your bills, and arrange a repayment plan that suits you and your circumstances
- We can negotiate with suppliers on any repayments
- We may also be able to help you have the debt reduced or apply for a grant to clear it completely
- Refer you to a service for specialist debt and money advice
The energy advisor helped me phone my supplier to deal with a historic debt problem, he explained every step to me in a way that was understandable so I knew what was happening. I didn’t have any confidence to call them to get my issue resolved on my own. You are amazing! ~ Mr T
We have several energy advice guides covering topics around fuel debt.
If you’re struggling to pay your fuel bills or worried about debt, get in touch with one of our energy advisors for free and impartial advice by completing our advice request form.