The Warm Home Discount 2020/21

The Warm Home Discount

The Warm Home Discount is a rebate of £140 you may be eligible to claim from your energy supplier. It’s a UK government scheme obligating energy suppliers to support customers who may need extra support to heat their homes during the cold winter months.

Not all suppliers offer the scheme, only suppliers who have more than 250,000 customers are obligated to offer it. You can find a list of participating suppliers below.

You can take a look at our Warm Home Discount – Explained video here.


Who is eligible?

The Warm Home Discount is split into two groups, the core group and the broader group, both have different eligibility criteria.


Core Group

The Core group is made up of those who receive Pension Credit. If this is you, the credit will be automatically added to your energy bill.

If you don’t receive it, firstly check that your supplier offers it and that your name and address are the same on your energy bills as they are with the Department for Work and Pensions (DWP).

You should usually have received a letter during the summer if you’re going to be given the Warm Home Discount automatically. If you receive Pension Credit, and you’ve not had a letter from the DWP, it’s important to get in touch with your energy company to let them know.


Broader Group

The broader group criteria differ slightly between suppliers. However, you will most likely qualify if you receive some sort of means-tested benefit and/or are on a low income. If you’re in the broader group you will need to apply for it each year.


How do I apply?

Each supplier has a limited amount of money to give away. Usually suppliers will offer this on a first come first serve basis. Applications usually open in the Autumn. You should be able to apply online however your supplier may be able to help over the phone.


How will I get it?

Energy suppliers have until the end of March 2021 to pay it to you. If you have a prepayment meter you will usually receive a voucher in the post. If you have a standard meter you will see it added to your winter bill as a credit.


Participating suppliers

Below you’ll find a list of participating energy suppliers and links to their online applications. We’ll try keep this updated with information of when suppliers open and close applications.


Energy Supplier


Avro Energy Open
Boost Open
Bristol Energy Core Group only
British Gas (Scottish Gas) Open
Bulb Energy Open
Co-op energy See Octopus
E Energy supply Open
E.ON Closed
Ebico Core Group only
EDF Energy Closed
Green Network Energy Have ceased trading
Green Star Energy Closed
isupply Core Group only
Lumo See Ovo
npower Open
Octopus Energy Open
Ovo Energy Open
Pure Planet Open
Robin Hood Energy Core Group only
Sainsbury’s Energy Open – paper applications only
Scottish Hydro / SSE Closed
Scottish Power Closed
Shell Energy Closed
So Energy Open
Spark Open
Tonik Energy Has Ceased trading – see Ofgem
Utilita Closed. Applications were only open between 5th and 12th August 2020.
Utility Warehouse




Would you like some more advice on the Warm Home Discount? Cosy Kingdom is a free and impartial energy advice service available to everyone living in Fife.

Our energy advisors can be contacted by:

  • Calling 01592 807930
  • Texting COSY then YOUR NAME to 88440
  • Emailing
  • Request advice online
  • On our Facebook and Twitter social media pages