The Priority Services Register

The Priority Services Register is a scheme operated by energy suppliers. It is there to offer extra support and assistance to help vulnerable members of the household manage their energy.



Criteria to be placed on the register can include:

  • Being of pensionable age
  • Living with children or young people under 18 years’ old
  • Disability
  • Chronic Illness
  • Difficulty moving around
  • Blindness
  • Deafness
  • Being bedridden

You should also be on the register if you use electricity in your home to operate any medical equipment, stair lifts, bath hoists or to keep medicine such as insulin in your fridge.


Help and support

People on the register can receive the following help:

  • Protection from cold callers with password protection scheme
  • A hard to read meter moved free of charge
  • Free quarterly meter readings
  • Copies of bills sent to relatives or carers
  • Alternative bills such as braille, large print or audio tape
  • Support to use your meter and appliances


In the event of a disconnection either planned or unplanned you will be able to receive:

  • Advance notice if supply is going to be interrupted
  • Priority reconnection if supply is interrupted
  • You can also be provided with alternative facilities for heating your home and cooking


Gas Safety Checks

If you are a homeowner and receive any means-tested benefits such as Pension Credit or Employment Support Allowance you will be eligible for free annual gas safety checks from your supplier.

You must also meet one of the following criteria:

Be of pensionable age


Have a disability or chronic illness


Live Alone


Live with others who are all also disabled or chronically ill.


How to apply

All energy suppliers are obligated to offer this scheme. If you wish to be placed on your suppliers Priority Services Register, you should contact them and let them know of your situation.

If you would like further advice, or help getting placed on to the register – book a free home energy advice visit with one of our energy advisors through our booking form.