Scottish Gas (British gas) customers who pay for their energy through a prepayment meter may have noticed a message on their top up receipt saying that they will no longer be able to top up through the Paypoint network. This is due to a dispute between British gas and Paypoint. Instead, they have came to an agreement with Payzone and the Post Office to use their top up facilities.
What does this mean for me?
You are unlikely to be able to continue topping at your usual location, as there are fewer Payzone locations. This could be a concern if you have mobility issues or lack transport in rural areas.
You may also need to plan more in terms of the time you top up. For example, you may need to travel to a Post Office which isn’t open evenings or weekends.
What can I do?
There are several options you can take:
- Find your local Payzone or Post Office and top up there. You can find your local store.
- Ask Scottish Gas to install a smart meter. This means you’ll be able to top up online instead of needing to find a Payzone.
- Switch to a supplier who supports Paypoint. You are allowed to switch if you have up to £500 worth of debt per fuel. Remember it can take up to 28 days for a switch to go through. You can complete an online comparison here.
If you have any concerns, or would like to speak to Scottish Gas, you can call them on 0333 202 9802.
If you need further advice, Cosy Kingdom is here to help. You can book a free and impartial home energy advice visit by calling us on 01592 807930.