Samantha’s Story

Samantha was recently made redundant and had to claim Universal Credit. This meant that she had to go 6 weeks without any income and was struggling to keep her heating and lights on. She contacted Cosy Kingdom for advice.


The Visit

When we arrived Samantha told us she had to borrow money from friends and family to top up her meters. She was also using the emergency credit feature of her meter. Our Energy advisor contacted Samantha’s energy supplier and updated them on the situation. They offered Samantha a loan of £100 on her smart meter. We negotiated for her to pay this back at a low weekly rate once Samantha received her first benefit payment. As she had been getting very distressed at the thought of going a few more weeks without any heating or power, this was welcome news.


The Welfare Fund

We also advised Samantha to apply for a Crisis grant from the Scottish Welfare Fund to help her with fuel and food costs. She was successful in getting some money to pay towards food, and gas and electricity, meaning that she didn’t have to rely entirely on the loan from her supplier.


Energy Efficiency

When we visited Samantha’s home, we found that she was using more energy than she should be. We gave her advice on how she could keep her usage to a minimum whilst still keeping her home cosy. Samantha also qualified for support from our handy service and we fitted energy efficient LED light bulbs and thermal curtains to help keep her living room warm. We also checked with her landlord and confirmed that her heating was due for replacement later that year.

Samantha was very grateful for our help and said “Thank you so much. I don’t know what I would have done without the help you’ve given me”


Book a visit

Cosy Kingdom is a free and impartial energy advice service which is available to anyone in Fife. Our energy advisors can visit you in the comfort of your own home to provide tailored, practical advice to save energy and reduce your energy costs. You can request a visit through our booking form, or call us on 01592 858458.