Luke’s Story

Luke visited the Greener Kirkcaldy High Street Hub as he’d ran out of credit on his gas and electricity meters.

Due to physical and learning disabilities,  Luke found it difficult to communicate as well as manage his income and household bills.


How we helped

We visited Luke and found that he wasn’t receiving all of the benefits he may be entitled to. We referred him to Citizen’s Advice & Right’s Fife for a benefit check.

To enable him to heat and power his home until his next benefit payment, our advisor put some credit on his meters.

We also looked around Luke’s home for ways to improve its energy efficiency. We noticed that the insulation in the loft was not up to standard and contacted his landlord and requested a top-up. This would help keep the heat in his home and save him money on his energy costs.

Luke also said he struggled with his heating controls, so we showed him how to set these efficiently.


Cosy Kingdom is a free and impartial energy advice service available to anyone in Fife. We can visit you in your home to help you stay warm and save energy. You can request a visit by calling us on 01592 858458, texting COSY and your name to 88440, emailing us on or use our booking form.