Here are our opening times over Christmas and New Year as well as some advice on where you can go for support during the festive break.
The Cosy Kingdom energy advice service is closed from 12pm on Friday 20th December 2024. We will be open from 10am on Monday 6th January 2025.
Please note that his is a busy period for our advisors so we recommend asking for advice as soon as possible, please be aware we are now booking appointments into late January & February 2025. You can read our service statement for more information.
Where to go for support
Finding support over Christmas can be difficult. Here is a list of places where support is available over the Christmas period.
Fife Council
Our Fife has lots of information on to get the support you need over Christmas and New Year. The Safe and Well booklet contains useful telephone numbers and contact information for support services in Fife
Fife Council Faults and Repairs: 03451 55 00 11
Fife Council Out of Hours Support: 03451 55 00 99
Scottish Welfare Fund: 0300 555 0265
You can apply for a Community Care Grant through Fife Council.
Energy Advice
In the first instance, you should contact your energy supplier if you need support.
If you need urgent energy advice you can contact Home Energy Scotland, who will be open on a number of days during the holidays:
We also have a range of energy advice guides available here.
Emergencies
In a power cut, call 105 for help and advice from your local energy network operator.
If you smell gas or suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
Prepayment credit
If you have run out of credit on your prepayment meter and cannot top it up you can contact your energy supplier for help. Let them know you have run out of credit and when you will be able to top up your balance.
Make your supplier aware of any vulnerable people in the house, this includes young children, older people and people with disabilities. Your supplier may be able to help with discretionary credit. This is usually in the form of a loan that you pay back at an affordable weekly rate.