Help and support

Energy advice guides on what help and support is available.

Carbon Monoxide Awareness

Carbon Monoxide (CO) is known as the silent killer. This is because you cannot see it, hear it, smell it or taste it. Find out the risks of Co in our energy advice guide.

The Demand Flexibility Service

The Demand Flexibility Service (DFS) is a scheme designed by the National Grid to help manage energy use and demand in winter. You may be able to earn money by shifting your energy use at these peak times.

Cost of Living Payments

The cost of living has increased across the board, food prices, fuel prices and energy prices are climbing. To help alleviate this the Government have agreed to provide some financial assistance to households across the UK.

Energy FAQs

Dealing with energy issues can often be difficult and it’s easy to worry about knowing if you’re doing the right thing. To help you take control of your energy use and your bills we’ve put together some of our frequently asked questions with some advice on how you can tackle […]

The Priority Services Register

The Priority Services Register is a scheme operated by energy suppliers. It is there to offer extra support and assistance to help vulnerable members of the household manage their energy.

The Warm Home Discount

The Warm Home Discount is a rebate of £150 you may be eligible to claim from your energy supplier. It’s a UK Government scheme obligating energy suppliers to provide assistance to customers who may need extra support to heat their homes during the cold winter months.